Booking Policy 
You must arrive 10minutes before your scheduled appointment time.
This is to ensure you have time to check in with the QLD Check In App, fill in one of our Consult Forms & to enjoy our refreshment bar and massage chair.
If you fail to show to your appointment by the scheduled time it was due to start by, you may be asked to rebook or alter your booking to suit with the new time you have allowed yourself and your therapist for the appointment.
If you fail to show to your appointment completely, your deposit will be forfeited as a No Show Fee.
 
Cancelation Policy
We do not accept cancellations within 48 hours of your appointment via Facebook messenger, Instagram Direct Messenger or texting to our salon mobile.
If you are needing to cancel an appointment, you must call the salon.
If you are cancelling an appointment within 24 hours of the appointment’s scheduled time, your deposit will be forfeited as a Cancellation Fee.
If there is no deposit on your account, you will be required to pay a Cancellation Fee.
If you refuse to pay this fee, you will not be able to book back in with us until it has been paid.
Alternatively, you may rebook via our online booking system or The Skin Coaches App, but you will still be required to pay a new deposit onto your account.