Booking, Cancellation & No Show Policy
When you book you will pay a $50 deposit to secure your booking (or 50% if the appointment is less than $50). Or if you are using a Gift Voucher, we will request the Gift Voucher number. This goes towards your treatment on the day.
We do this for the first, and all subsequent bookings.
24 hours notice to change the day/time or cancel
If you need to cancel or change the time because you are sick, called into work, lacking childcare, or any other reason, please call ahead at least 24 hours beforehand.
If you cancel with less than 24 hours notice, or no-show the Skin Coaches will keep your $50 deposit or ask for a $50 cancelation fee to cover the loss of our time.
We can't get anyone else booked in at short notice, because we aren't a walk-in business.
But the deposit is enough to pay the staff we rostered on to take care of you, and that means we will still be here next time you need us.
When you're ready to book again you will be asked for a new deposit for the new booking.
Deposits are non-refundable but can be transferred to a future booking with 24 hours notice.
But I've been coming there for years.
Our policy is the same for everyone, but most especially it is for those who are reserving the most high-value time in the business, that of the Skin Coaches therapist.
Please diarise your booking in all your calendars
As soon as you book with us, we recommend putting it in your calendar, because we will not refund your deposit if you have double booked yourself. You will lose your deposit if you cancel with less than 24 hours notice for any reason.
We will send you an SMS reminder 1-2 days before your appointment, and a reminder email days before. Please note that we still need you to diarise your booking, this is a courtesy reminder only.
Thank you for your understanding. x