Booking, Cancellation, No Show & COVID-19 Policies
Booking Policy
You must arrive 10minutes before your scheduled appointment time.
This is to ensure your appointment runs on time, you fill in one of our Consult Forms & to enjoy our refreshment bar or massage chair.
If you fail to show to your appointment by the scheduled time it was due to start, you may be asked to rebook or alter your booking to suit with the new time you have allowed yourself and your therapist for the appointment. This is to ensure your therapist is not late for following appointments.
All appointments over 30mins require a $50 Booking Fee or Gift Voucher number to secure your appointment, which can be used towards your appointment on the day or to secure future bookings. This must be paid when the booking is first made.
Bookings can also be made via our online booking system or The Skin Coaches App, you still will be required to pay for a Booking Fee online.
The Skin Coaches requires 24 hours notice for all appointment cancellations or rescheduling.
This must be done by calling The Skin Coaches directly on 4743 3223 or email via your Confirmation email.
We do not accept cancellations within 24 hours via Facebook messenger, Instagram or texting our salon mobile.
The Skin Coaches send 2 confirmation text messages 7 days and 24 hours prior, an email 3 days prior and a phone call the day before confirming your scheduled appointment.
If you fail to show to your appointment completely, your deposit will be forfeited as a No-Show Fee.
Cancellation Policy
We do not accept cancellations within 24 hours of your appointment via Facebook messenger, Instagram direct messenger or texting our salon mobile.
If you are needing to cancel an appointment, you must call the salon on 4743 3223.
If you are cancelling an appointment within 24 hours of the appointment's scheduled time, your deposit will be forfeited as a Cancellation Fee and a new Booking Fee will be required also, to secure the new appointment time.
If there is no deposit on your account, you will be required to pay a Cancellation Fee and a new Booking Fee is also required to secure your rescheduled appointment.
If you refuse to pay this fee, you will not be able to book back in with The Skin Coaches until it has been paid.
Alternatively, you may rebook via our online booking system or The Skin Coaches App, but you will still be required to pay a new Booking Fee onto your account.
Any appointments that need to be rescheduled prior to the 24 hours rule will not be charged a Cancellation Fee and the Booking Fee will stay on your account for the new appointment time.
No Show Policy
If you do not show to your appointment without any notice or contacting the salon on 4743 3223, you will be charged a No Show Fee of $50 or deducted off your gift voucher.
If you are in a course of treatments the therapist has the rights to deduct a service from your course.
If your appointment was made via our online booking system or The Skin Coaches App and you have failed to show, we have the rights to charge your card from our booking system for the value of your booked treatment.
COVID-19 Policy
If you are a Close Contact and HAVE symptoms, we please ask you reschedule your appointment.
If you are a Close Contact and DO NOT have symptoms, you may still attend appointments but you must be wearing a mask while in the salon.
If you have tested positive for Covid-19, you will need to reschedule our appointment for 7 days time & test NEGATIVE before your appointment.
For more information, please see the QLD Government website on: